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Additional Services

We constantly strive to offer a range of high end services to enhance customer satisfaction. As part of our constant and ongoing endeavor to add value to your experience we offer additional services designed to make the process easy and effortless. To use them, you will need to pay an extra fee in addition to the visa application fee.

For your comfort while applying for your Visa you can call us on +971 0420 55761 to know more information on the additional services that are available.

Premium Lounge Service -

Apply for your visa from the comfort of our Premium Lounge.

The Premium Lounge service is available for those customers who would like to experience a dedicated service with personalised attention.

This service provides the following amenities:

  • A dedicated premium service lounge
  • Well-appointed ambience
  • Refreshments
  • Photocopying service for your documents*
  • Quicker submission of your application at the Visa Application Centre
  • SMS alert on the status of your application*
  • Return delivery of your passport via courier* (if requested)

*You do not need to pay the additional fee if availing the Premium Lounge service.

Important note: Your visa will be processed and  its status decided upon by the Embassy of Croatia. Availing the Premium Lounge service does not mean that your visa will be processed faster than the current turn-around period.

Courier service

Have your passport couriered back to you instead of collecting it from the VAC.

The visa application centre will courier your passport back to you once a decision has been made regarding your application. You can purchase this service at the visa application centre. Please enquire about this service when you submit your visa application at one of the VFS Global service desks.

Please note: You do not need to pay the additional courier fee if availing the Premium lounge service.

SMS Alerts Service:

Receive SMS updates informing you of the status of your visa application

SMS news updates will be sent to you informing you of the status of your visa application. Once purchased, you will receive several automated feedback messages to your mobile number informing you what stage your application is within the process. The service supports the transfer of SMS text into the language of your choice (Arabic and English) and re-assures you that your visa application is progressing towards the final stages of the visa application process. At the end of the process you will receive an automated email message (in English only) to your registered email address provided in your application form, informing you that the Embassy has arrived at a decision with regard to your application. You will, however, not be informed on the outcome of this decision.

Note: This value added service is optional and is available only in UAE for local SMS only.

Please Note: You do not need to pay the additional SMS fee if availing the Premium Lounge Service

Photograph Service

Applicants using this service can have their photograph taken at the Visa Application Centre. This will ensure that the photographs meet Embassy’s specifications.

Travel Inconvenience Cover:

Travel with peace of mind, Insurance from Allianz covering for Loss of Passport, Credit Card Fraud and Travel Visa rejection

Photocopying Service

You may avail this service at the photocopying booth in the Visa Application Centre

Documents printing service:

Applicants may avail this service to have any document printed by mailing it to us. Please note: this service can be availed only before the submission process at the counter.

Additional Service Amount in AED (all applicable taxes included)
Premium Lounge Service AED 350 per application
Courier Service AED 50 per application
SMS Alerts Service AED 12 per application
Photograph Service AED 25 (04 photographs)
Photocopying Documents Service AED 2 (per page)
Travel Inconvenience Cover AED 25
Documents Printing Service AED 5 (per page)