Additional Services

Mobile Biometric Service

Submit your visa application from the comfort and safety of your home, office or any other preferred location with our Visa At Your Doorstep service (For Group sizes of 10 and above)

Click here to book this service

Watch this video to find out more about the Visa At Your Doorstep service

Why choose the Visa At Your Doorstep service?

  • Visa application submission process from the comfort and safety of your preferred location
  • Save time with quicker submissions
  • Appointments available on weekends and public holidays
  • Service available across multiple cities
  • Attractive packages for families and groups available
  • Health and safety standards in compliance with World Health Organisation standards and local health guidelines
  • Thorough sanitization of all equipment and use of personal protective equipment by the team

SMS Notification Service

As part of VFS Global’s constant and on-going efforts to add value to applicant's experience, it is our privilege to offer the latest hi-tech SMS service; an express route to know the status of your visa application at your fingertips.

Easy to use SMS service with an automated confirmation feedback message sent to the applicant's mobile phone, at various stages of the visa application process. In addition, this user-friendly service will provide an automated email message to the applicant.

Experience the benefits of this service, which can be purchased for ZAR 20 (VAT inclusive), during the time of submission of the visa application. Before going to the application center,

This value added service is available only in South Africa (local SMS only). Please read the SMS service Disclaimer carefully before applying for this service.

Note – These additional services can only be purchased during the time of submission of the visa application at the Visa Facilitation Centres.

Premium Lounge

Premium Lounges are available at the Visa and Permit facilitation centres in Johannesburg, Cape Town, Durban and Pretoria, Port Elizabeth.

These lounges offer elegant and comfortable personalised services with dedicated facilities which are available for applicants submitting their applications. Applicants could avoid queues and save time besides being attended to privately and on-priority.

The Premium Lounge service includes:

  • Dedicated assistance and personal attention
  • Dedicated lounge where the application process is completed
  • Complimentary photocopies and prints for submission purposes
  • Biometric enrolment also completed in the lounge
  • Refreshments available for all applicants using the lounge

Please note the Premium Lounge will be available by online appointment only.

To confirm a booking in the premium lounge for the application process, please reach out to the Visa and Permit Facilitation Centre closest to you, via email:

A VFS Global representative will contact you to confirm your appointment within 48 hours of receipt of your request.

Premium Lounge Submission Timings: 08:30 to 15:30 Monday – Friday only.

Please note that all Visa Facilitation Centres will be closed on South African Public Holidays. Please Click Here to see the Visa Facilitation Centre closure dates.

Payment Details:

The charge to avail of the Premium Lounge service is R500 per application form.

The modes of paying the Department of Home Affairs and VFS Global the service fee and premium lounge fee are as follows:

  • Credit or Debit card at the centre or
  • Prepayment at Standard Bank branches

Charges for Optional Services



Premium Lounge (Only available in Pretoria, Johannesburg, Cape Town, Durban) - Price per application form


* VAT is inclusive of all applicable taxes and subject to change as per government's notification.

Service Charge for Application Handling



Service Charge for Application Handling - Price per Applicant


Automated Police Clearance

The Immigration Act, No.13 of 2002 requires amongst other supporting documents a submission of a police clearance certificate when making an application for a long- term temporary residence visa or permanent residence permit.

As part of the continuous service improvement and efficiency, the Department of Home Affairs will be introducing a Biometric background check service which is linked to the South African Police Service Database. This service which will be provided at a value added cost of R185.00 (Incl. VAT) will replace the requirement to submit manual police clearance certificates obtained from SAPS.

With effect from the 01 November 2017 applicants will no longer be required to submit RSA police clearance certificates, where applicable, when making an application for a change of condition, renewal or extension of their visa and Permanent Residence Permit within South Africa.

This service is only available to applicants who are submitting an application at VFS for a temporary residence visa or a permanent residence permit. Foreign nationals who need to obtain a police clearance certificate for any other purpose should still request such at the South African Police Service.