Refund Policy

Refund of Visa Application Fee: Cancellation, No shows and Administration Fees

A full refund of the VFS Global’s service fee (“Service Fee”) is generally not possible once payment of the visa application fee (“Visa Fee”) (which includes the Service Fee) has been made.

All cancellations and no shows will attract a penalty fee of R850 (“Penalty Fee”) which will be deducted from the VFS Global service fee.

All other reasons will bear a R250 administration fee (“Administration Fee”), unless proof of resubmission is provided.

No fee will be charged if the applicant is unable to honour the appointment due to his or her death or hospitalisation.

An applicant can reschedule a confirmed appointment twice, up to 48 hours prior to the scheduled date of that appointment, but thereafter the Penalty Fee will be charged. VFS Global recommends that applicants reschedule appointments where necessary to avoid being charged Penalty Fees for no shows.

Where an applicant makes a mistake on their visa application (by, for example, making an error on the visa application form or not including required documents, the applicant will be advised to correct these errors and complete a new application, with all necessary processes including the payment. When a refund is requested for these reasons, the applicant will be refunded his/her initial payment, less the Administration Fee. An applicant must show proof of a new application and payment being completed prior to requesting a refund. Failure to provide proof of a new application and payment will result in the levying of a Penalty Fee.

All applications where an applicant must apply from their country of origin, will bear an R850 penalty fee if proof of resubmission from their country is not provided. Therefore it is advised that an applicant only submit their refund request, once they are in possession of the stated resubmission document(s).

The Penalty Fee: this will only apply when an applicant fails to make use of VFS Global services.

All refund claims made after the applicant’s confirmed appointment date for any reason will be regarded as a no show or cancellation and will be subject to the Penalty Fee.

Eligible refunds require 30 calendar days from the date of refund request, excluding public holidays, to be processed and no refunds will be processed after 6 months from the date of becoming eligible for such refunds ( i.e. from when payment is made.)

All refund application requests will be processed in the same method as payment was used to make payment in instances where the online payment option is used. E.g. if payment was made by credit card the refund will also be made to the same credit card.

VFS Global is not under any obligation to consider a refund for any application that has passed its “Quality Control” process during submission. (The Quality Control process is the final process that the visa application goes through on the date of submission.)

It is the responsibility of the payer to ensure that all monies paid into any VFS Global accounts are correct, and that VFS Global is the rightful beneficiary. Any payment made to VFS Global in error, will incur a penalty fee, to be assessed on a case-by-case basis and will only be repaid pending VFS Global’s internal investigation processes.

The applicant hereby acknowledges and agrees that the charging of the Administration Fee and/or the Penalty Fee are reasonable and fair in terms of relevant laws.

VFS Global Refund Policy and Requirements Checklist

Additionally, kindly note the below important points when requesting a refund:

  • All refund requests are subject to VFS Global’s refund disclaimer/policy and requirements checklist
  • All fields are mandatory and incomplete information will delay the processing of your refund.
  • Ensure the original proof of payment for the incorrect and correct application are submitted with your refund request
  • No payments will be done to a credit card number provided unless it was used for online payment
  • All payments will only be paid into a South African Banking Account for payments received using the pre-payment or EFT options

Important Refund Update

Due to Covid-19 we will unfortunately not be able to meet the 20 calendar turnaround time and hence there will be a delay in your refund request. We are working tirelessly to resolve this issue and regret any inconvenience this delay may have caused.