Data Privacy Rights Form

• VFS Global – Subject Access Requests (SAR)

  Under many data protection laws, you have rights with regard how your personal information is handled by VFS Global. These privacy rights vary from country to country, however in VFS Global we enable you to exercise a full range of data protection rights worldwide. It includes rights of access/copy of data processed by VFS Global, update of data, restriction of processing, withdrawal of consent, erasure of data (with limits) or to register a concern about your privacy.

  IMPORTANT: What the Subject Access Request can be used for:

  1. Information regarding personal data we process.
  2. Opting out of a membership or mailing service
  3. Registering a concern about data privacy
  4. Requesting a copy of your personal data, correcting inaccurate personal data, deletion of personal data.

  Please contact VFS Global Customer Care Team for other information.

  VFS Global is not authorized to disclose the information submitted as part of a visa application. This includes copies of your visa application, or any information submitted by you in connection with your visa application. If you require this information you need to directly contact the respective Diplomatic Mission of the country whose visa you applied for.

  In case of court orders, witness summons, ex-employee references please, contact dpo@ vfsglobal.com

• How to obtain information from VFS Global.

  There are different channels which you can contact VFS Global for obtaining information.

  1. Visa applications/ status related matters:	by contacting our Customer Care Team.
  2. Additional Services:	such as insurances, hotel bookings, priority lounge, pricing, and general information: by contacting our Customer Care Team.
  3. Employment:	by visiting VFS Global Careers Portal.
  4. Complaints or feedbacks:	by contacting our team. Or by Twitter at @VFSGlobalCare
  5. Information relating to data protection and privacy matters:	by using our SAR form or by contacting dpo@vfsglobal.com

  
  

• Who can submit a Subject Access Request?

  SARs can be requested by the individual concerned or their authorized representatives.

• What Information do you need to provide?

  Because of the global reach, complexity, and diverse nature of VFS Global operations, we may ask you to clarify your request by asking you to provide additional information. It is not mandatory to provide this information, but it will speed the fulfillment of your request.

  Additional information that you may be asked to provide:

  1. Details of your interaction with VFS Global:
     • a) What interaction you had with VFS Global (e.g., visa application, employment, etc.)
     • b) If you have applied for a visa, which country are you resident and which country was the visa/permit applied for.
     • c) Date of interaction with VFS Global.
     • d) Application Reference Number (if any).
  2. Your contact details so we can get back to you.
  3. What action you want us to take concerning your personal data.
• 

  Maintaining your Privacy

  In order to protect your privacy and to authenticate that the request is genuinely from you and not from anyone else masquerading as you, we might request some additional details of your last interaction with VFS Global, some details that nobody else would know about. This is to ensure that it is really you who is making the request and not someone else. We will only request enough information to enable us to identify you.

• How long will take VFS Global to reply to your SAR?

  We will respond to your request as soon as possible and without delay. If there are no legal time limits to fulfil your request in your country, we will fulfil your request latest within a month of receipt of your request or sooner. In rare circumstances this period may be extended as permissible, in accordance with applicable laws. If that is the case, we will contact you to let you know.

• Is there a fee for this?

  VFS Global will not normally charge a fee for doing so, however, is important to note that there are some circumstances in which, we could charge you some fees in accordance with the law. We will let you know in advance if that is the case.

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