Short Messaging Services
The Short Messaging Service ('SMS') where provided to update the visa applicant on current status of their Application. The SMS is based on the information provided by the Embassy.
The time to deliver the SMS is dependent on several factors such as upon the traffic on the mobile network and whether the visa applicant mobile phone is within reach and switched on and cannot therefore be guaranteed by VFS Global. VFS Global is not a mobile network operator and does not guarantee the delivery of SMS text messages.
The visa applicant confirms that they have provided an accurate mobile number for receiving SMS. The visa applicant confirms that they are the owner or the legitimate user of the mobile device or phone. The visa applicant acknowledges that using another person's mobile phone or providing inaccurate mobile phone number or the unauthorized use of mobile phone number for receiving the SMS, may entail disclosure of visa applicant‘s confidential information which disclosure shall be at the sole risk of the visa applicant.
The SMS services, once purchased, will be available to the visa applicant from the time of application until the completion of processing of the application, or such other period as VFS Global may advise via our local websites. VFS Global reserves the right to withdraw this service at any time and without notice.
The visa applicant must not use (or permit any third party to use) the SMS service to send any message or communication which is spam, illegal, offensive, abusive, indecent, obscene or menacing or causes annoyance, inconvenience or needless anxiety or infringes the rights of third parties. VFS Global reserves the right to withdraw the SMS service to such visa applicant if the visa applicant is in breach of these terms and conditions. VFS Global may also withdraw the SMS services if VFS Global in its sole discretion apprehends that the SMS service is being used for such purposes.
For operational reasons VFS Global may vary the technical specification of the SMS services without notice. In the event of any change to the SMS services these terms and conditions are to be treated as varied accordingly.
The visa applicant acknowledges that the SMS services may, at any time, be adversely affected by problems with the visa applicant’s mobile phone network, force majeure events including, without limitation, interference to the network coverage. VFS Global is not responsible or liable to the visa applicant for any loss, damage or expenses incurred directly or indirectly by the visa applicant as a result of any difficulties experienced by the visa applicant‘s mobile phone service provider. Subject to the constraints described within this paragraph, VFS Global shall carry out the services with reasonable care and skill.
If the visa applicant does not receive SMS services, the visa applicant should inform VFS Global through email or Helpline numbers mentioned on our contact us page.
To use the services, the visa applicant should refer to the instructions available on the local website. The visa applicant agrees to comply with all instructions we may give concerning the SMS services, including any security instructions. We will be entitled to treat any failure by visa applicant themselves to comply with these instructions as a breach of these terms and conditions, which will entitle us to deny visa applicant access to the SMS services.
The visa applicant is responsible for paying charges for the message origination. Charges once paid for SMS service will not be refunded under any circumstances.
The visa applicant shall at its sole risk be responsible for taking all reasonable steps to prevent unauthorized persons gaining access to the Services.
VFS Global may in its sole discretion temporarily suspend the provision of the SMS services if such provision could materially affect the quality of any telecommunications service, including the SMS services provided by VFS Global.
VFS Global specifically excludes all liability of any kind (including negligence) in respect of any third party information or other material made available on, or which can be accessed using SMS text services.
This terms and conditions are governed by the law of the country of operation and both parties submit to the exclusive jurisdiction of the courts of the country of operation.