Form-Filling Assistance Services, one of VFS Global’s more recent innovations, provide customers with end-to-end assistance with completing and submitting their entire visa application form. This is available through multiple channels – be it assistance over the phone, or when at the visa application centre. For select client governments, dedicated helplines, manned by trained professionals have been set up to provide customers with step-by-step assistance and query resolution on completing their application forms.
For assistance when at a visa application centre, the service can be designed to enable a customer to simply walk in with their original documents, and have highly trained staff assist them with completing the online visa application form, scanning and uploading documents and even completing online payments with a VFS Global credit card. This customer-centric service can be customised to suit the bespoke requirements of each client governments.