In India and the United Arab Emirates (UAE), professionally managed citizen service centres and first-of-its-kind home-services have been launched by various authorities with the common objective of providing residents with greater accessibility to more streamlined civic services.
Technology-driven facilities designed to deliver efficiently managed services ranging from court services, residency permit registration, health check-up services, to municipal services and business licensing registration, among several others, are all geared towards ensuring that a resident’s needs are met seamlessly from start to finish.
From seeking information online or through dedicated customer support channels to the proficient expedition of digitalised procedures, citizens are ensured an enhanced customer experience.
Location: Wafi Mall, 1st Floor, Sheikh Rashid Road, Dubai, UAE
Services provided: Notary Public Services, Services for Amicable Settlement of Disputes, Personal Status Authentication Services and legalisation of MOUs, MOAs, Statement of Claims and registration of Power of Attorney.
Ministry: Dubai Courts
Business Hours: 0800hrs to 2000hrs (Sunday to Thursday)
Call: +971 43347777
Ibn Battuta Mall location: Ibn Battuta Mall, China Court, next to DEWA Customer Happiness Centre, Dubai, UAE
Dragon Mart 2 location: Dragon Mart 2, 1st Floor, near Novo Cinemas, Dubai, UAE
Services provided: End-to-end Medical Fitness Test Services for Residency Visa purposes with reports shared in 48 working hours to a customer’s preferred digital medium.
Ministry: Ministry of Health & Prevention (MOHP)
Business Hours (Medical Examination applications are accepted up to one hour prior to indicated closing time) : Sunday to Thursday: 0900 hrs–2100 hrs | Saturday: 0900 hrs–1600 hrs
Call: +971 56 5059204 / +971 50 2109073
Email: Mec.ibn@moh.gov.ae , Mec.dg2@moh.gov.ae
To enhance the ease of doing business and making investments in the UAE, public entities of the Government of Dubai such as the DIFC Wills Service Centre (WSC) and Dubai Economy have launched services that enable overseas investors to complete a wide range of registration and administrative tasks from their country of residence. What would have normally involved making several trips for executing these services can now be conveniently completed without having to travel to Dubai.
Location: Urmi Axis Building, Ground Floor, Doctor E Moses Road, Mahalaxmi West, Mumbai, India
Services provided: Dubai Business Registrations & Licensing (BRL) services for the Indian business community in India. E-services provided at the centre include, business license issuance and renewals, reservation and renewal of trade name, and license modification and cancellation services.
Ministry: Department of Economy Development, Dubai
Business Hours: 09:00-17:00 hrs (Monday to Thursday)
Services provided: Creation, registration and witnessing of a will for non-residents and investors living outside of the UAE through a ‘Virtual Registry’ from anywhere in the world. Upon successful registration of a will, Identity Verification services can also be accessed in all countries of VFS Global operations.
Call: +971 4 404 8888
Visit: www.difcwills.ae
Location: 25 Citizen Facilitation Centres in all wards of Mumbai, India
Services provided: More than 113 services for citizens and local establishments, ranging from birth and death certificates, to shop licenses, property tax payments, water bill payments, Aadhar Services (new enrolments and modifications), among several others.
Authority: Municipal Corporation of Greater Mumbai (MCGM)
Business Hours: 0800 hrs to 2000 hrs (7 days a week, except on 10 annual public holidays)
Visit: www.portal.mcgm.gov.in
Location: National Capital Territory of Delhi, India
Services provided: ‘Mobile Sahayaks’ provide doorstep delivery of a broad range of public services, like applications for driving licences, marriage certificates, and ration cards, among several others, at the resident’s location of choice.
Authority: Government of NCT of Delhi
Business Hours: 0800 hrs to 2200 hrs (7 days a week)
Call: 1076