ViVA offers applicants round-the-clock support and can currently handle 10,000 enquiries per second 24x7, or 864 million in a day, thus significantly reducing the turnaround time for applicant queries.

ViVA is a sophisticated chatbot powered by Artificial Intelligence. This means the greater the interaction with applicants, the smarter the chatbot gets. Consequently, over time, the responses given by the chatbot get more nuanced and accurate.

ViVA assists with all online visa application enquiries related to visa categories, rules and regulations, contact information, payment procedures, and can even recommend optional services to applicants.

The launch of ViVA heralds an era of new-age customer support services at VFS Global aimed at transforming an applicant’s experience right from the moment they log on to a website to the time they receive their processed documents.

To get assistance from ViVA, visit http://www.vfsglobal.com/Australia/India/