Every employee at VFS Global works towards one common goal – delivering world-class customer service providing our applicants with a smooth, seamless, and hassle-free experience, whether at our centres, online, or when using our doorstep services.

1. Diversity, Equity & Inclusion

   As a global company spread across 152 countries, VFS Global has always made diversity, equity, and inclusion a part of everything we do. We strive to have the right talent in the right role and leverage their professional strengths to better serve our customers, ensuring the relevant employees get the support, training and encouragement required.

2. Talent Management

   VFS Global is committed to providing opportunities to its employees to grow and succeed.

   1. Ascent: Internal Job Postings: Providing existing talent a chance to grow, learn and take on new responsibilities within the organisation.
   2. Succession Planning: Identifying and sharing crucial job skills, knowledge, social relationships, and organisational practices to train the next generation of employees.
   3. Performance Management: Creating an environment where people can perform to the best of their abilities to produce the highest quality work, most efficiently and effectively.
   
   

3. Rewards & Recognition

   Our recognition programmes are based on individual and team contributions, as well as rewarding superior performance through:

   1. ThankBank: A specially-designed platform for employees to share appreciations and accolades with fellow colleagues.
   2. Long Service Award: A gesture of recognition to thank tenured employees for their service and commitment.
   
   

4. Total Rewards

   From rewards and recognition to accessible and extensive insurance coverage, VFS Global strives to offer its employees the best benefits to ensure their well-being on a corporate level as well as personal front.

5. Employee Wellness

   Ensuring the well-being of our employees continues to be a top priority for us. In collaboration with our corporate health programme partners, we help our colleagues to maintain a healthy work-life balance. Our global digital well-being platform - OneHub Well-being - empowers employees to proactively manage their mental and physical health.

   Additionally, our regional wellness initiatives encompass a variety of offerings ranging from meditation sessions or fitness challenges to exclusive sessions on financial management or counselling services, together aimed at promoting overall wellness. With our holistic approach to employee well-being, we strive to foster a workplace that emphasises on employee satisfaction, productivity, and overall success.

6. Learning & Development

   Our comprehensive and diverse learning programmes are targeted and available for employees across levels, spanning a broad spectrum of training disciplines – from technical to soft skills training and senior management development centres and programmes, to help in shaping up their success at VFS Global and beyond.

   A range of external and internal digital learning platforms are at our employees’ disposal. Our customised Learning Management System – MyLearningSpace – hosts all VFS Global’s online training programmes. Our intuitive and interactive video learning system VideoTube, hosting custom-made videos in the areas of Operations, Customer Service, Sales, Team Management, Communication Skills, Leadership skills and more, is available for employees anytime, anywhere!

7. Commitment to UN Global Compact

   VFS Global adheres to the 10 core principles of the UN Global Compact in the areas of human rights, labour, environment, and anti-bribery & corruption. Our standards and expectations are set out in the VFS Global Code of Conduct, Human Resources, and Diversity and Inclusion policies.