- People & Culture
- Uploaded In: 2023
Elevating employee experience to human experience
Due to the rise in remote working during the pandemic, employee experience has been elevated to human experience, from professional circumstances at the workplace to personal matters at home. People now want their colleagues and organisation to see them as individuals first rather than just another employee. Here is why it is essential to address the work-life balance and change organisation policies to create a healthy flexible workplace environment.
The whole business environment, including how organisations hire, onboard, and retain talent, is transforming to accommodate a more aware workforce. The base of this transformation lies in humanising the overall employee experience. Keeping this in mind, here are a few ways this change can be enabled in a more seamless manner to bring out the best in your workforce.
Offer flexibility and a work-life balance
McKinsey research throughout the pandemic has shown that the best companies listen closely to their employees and craft responses tailored to their needs. Offering a healthy work-life balance is no longer a choice; it is now a crucial component of attracting and retaining skilled people in organisations.
Develop a sense of community through empathy and openness
With employees wanting to work for organisations that keep human interest at the forefront, leaders must express personal, vulnerable experiences to win the empathy, trust, and loyalty of their team.
Vulnerability has the capacity to provoke ideas, change viewpoints, and even change behaviour. However, leaders must also know how much information to reveal. On , people have been known to overshare their problems. Instead of utilising vulnerability to their emotional advantage, managers and leaders should always be open and honest about their experiences while maintaining proper professional boundaries.
Provide meaningful work and a feeling of purpose for your staff
Employees who are respected by their coworkers, their respective bosses, and the organisation as a whole feel valued and tend to be more committed, enthusiastic, and loyal to their work. Studies also show organisations that correctly value their workers have a substantially higher return on assets and equity than organisations that don't. In fact, employee appreciation is the main reason for their job satisfaction.
Digitalisation at VFS Global
From determining talent management interventions to regularly collecting employee feedback, there are an array of initiatives at various stages of implementation at VFS Global. One such initiative is WorkZone, a workforce planning and analytics tool, that helps in identifying the right people at the right place at the right time.
Provide appropriate digital tools
New systems, processes, and collaboration tools will be needed to adapt to the new normal and working models. To ensure employee productivity and business success, it is important for organisations to implement virtual onboarding, offer remote working environments and seamless access to applications and data, and provide modern device management capabilities, address connectivity issues, and much more, including digital mental health tools.
In the future, organisations will need to intentionally modify the employee experience to make it more relevant and enjoyable for the workforce operating in remote or virtual settings. To create a future of work where all employees feel a deep sense of belonging, organisations need to leverage HR technology to manage, listen to, and communicate with their employees and build a people-first approach.
If you have any feedback on this article or would like to reach out to our team to know more, please email us at
communications@vfsglobal.com
