Contact Us
Our services are affected due to COVID-19 and please expect delays with our response time.
All of the information you need, is available on this website, and we strongly recommend you view the same before contacting us.
Should you decide to call or email us, please have the below information ready/included in your email:
- Applicant’s full name
- Current contact telephone number and email id
- VFS reference number, if available.
- Detailed reason for your call or email
- Any additional supporting documents that will assist us in responding to your query.
Email addresses:
Visa enquiry: visainfo.inau@vfshelpline.com
Passport/Police Clearance Certificate/India Drivers licence enquiry: passportinfo.inau@vfshelpline.com
OCI/PIO and Miscellaneous Services enquiry: ociinfo.inau@vfshelpline.com
Phone:
Helpline number 03 8593 9124 is available 09:00 to 15:30 AEST, Monday to Friday, all working days.
Operating hours
In keeping with our strict COVID-19 precautionary measures, only 1 person per appointment, will be permitted into the IPVSC to submit applications. Accompanying family members or friends will not be permitted.
Submission of complete applications:
- Strictly by appointment only
- 08:30 to 15:00 AEST/AWST, Monday to Friday, all working days.
- Please ensure you arrive at least 10 minutes to allow us to complete your check-in formalities.
IPVSC locations in Australia:
IPVSC
Suite 1A, Level 8, 189 Kent Street,
Sydney, New South Wales 2000
IPVSC
Level 4, 90 King William Street,
Adelaide, South Australia 5000
IPVSC
Suite 0003, Ground Floor, 87 Wickham Terrace
Springhill, Queensland 4000
IPVSC
Level 1, Room 22,
195 Adelaide Terrace (Good Earth Hotel),
Perth, Western Australia 6004
No physical office in NT. Jurisdictional location:
IPVSC
Level 1, Room 22,
195 Adelaide Terrace (Good Earth Hotel),
Perth, Western Australia 6004