Our services are affected due to COVID-19 and please expect delays with our response time.

All of the information you need, is available on this website, and we strongly recommend you view the same before contacting us.

Should you decide to call or email us, please have the below information ready/included in your email:

• Applicant’s full name
• Current contact telephone number and email id
• VFS reference number, if available.
• Detailed reason for your call or email
• Any additional supporting documents that will assist us in responding to your query.

Email addresses:

Visa enquiry: visainfo.inau@vfshelpline.com

Passport/Police Clearance Certificate/India Drivers licence enquiry: passportinfo.inau@vfshelpline.com

OCI/PIO and Miscellaneous Services enquiry: ociinfo.inau@vfshelpline.com

Phone:

Helpline number 03 8593 9124 is available 09:00 to 15:30 AEST, Monday to Friday, all working days.

Operating hours

In keeping with our strict COVID-19 precautionary measures, only 1 person per appointment, will be permitted into the IPVSC to submit applications. Accompanying family members or friends will not be permitted.

Submission of complete applications:

• Strictly by appointment only
• 08:30 to 15:00 AEST/AWST, Monday to Friday, all working days.
• Please ensure you arrive at least 10 minutes to allow us to complete your check-in formalities.

IPVSC locations in Australia: