You can track your application online or calling our Contact Centre on +27 87 230 0411

Please collect processed applications from our Application Centre where the application was submitted. Original passport will be required as applicant’s proof of identity and handing over of the permit or refusal letter to applicants. Processed applications will not be returned to applicants / representatives in case they fail to submit the original passport.

Representative must provide an original Photo ID with an Authority Letter if collecting the decision on behalf of the applicant/s. The Authority Letter should clearly state the following: -

  • Name of the Representative collecting the decision.
  • Photo ID number of the Representative.
  • Applicant signature as signed on the application form and passport.

The Receipt provided during the application submission (photocopy not allowed) will be required in original.

Please click here to download the authority letter