Your personal details are sourced from your UAE Pass profile. To make changes, please update your UAE Pass. The updated information will be reflected automatically.

No, attestation is not required for verification. However, if your documents are not in Arabic or English, a legal translation is mandatory. Please upload clear scanned copies of your original documents along with legal translation, where applicable.

You must provide a government-issued document confirming the name change, such as a birth certificate, marriage certificate, or an endorsed passport.

You can easily track the progress of your application through VFS Global's online portal using your UAE Pass.

Alternatively, if you prefer a more personal touch, you may reach us through the following options available under the 'Need Help' section on our online portal www.mohesr.vfsglobal.com:
• Connect with our contact centre team using the 'Click to Talk' feature
• Send us an email using the 'Send us an email' contact web form
• Chat with us using the 'Chat with us feature

If any information is missing, your application will be placed on hold, and you will be notified via email with instructions. You are requested to upload the required documents within the stipulated time for processing to resume the verification process. Please note, any delay in providing the necessary document will delay the verification process and after 60 days, case will automatically be closed as 'insufficient'.

Yes, cancellation requests made within 24 hours are accepted. Please note that 10% of the application fee is non-refundable.

Some issuing authorities or universities may require an additional verification fee. If applicable to your case, you will be notified and the processing will resume once the payment is made. Please note, any delay in making the additional university fee will delay the verification process and after 60 days, case will automatically be closed as 'insufficient'.

Typically, verification is completed within 18 days after you have submitted all of your documents. However, please note that this timeline can vary depending on several factors, including your issuing authority and country-specific processes. The verification process takes longer in certain countries such as the Syrian Arab Republic, the Arab Republic of Egypt, the Islamic Republic of Pakistan, the Republic of the Philippines, the United Kingdom of Great Britain and Northern Ireland, and the Republic of South Africa, among others. Timelines can also be affected by unforeseen circumstances beyond our control, such as natural disasters or public holidays. Rest assured, we will keep you informed and updated should any delays occur. We appreciate your understanding and patience in these matters.

This means that VFS Global has completed the verification process. Your application has been forwarded to the Ministry and is currently awaiting their final approval.

Once the verification process is completed, you will be notified by email to proceed with the Qualification Recognition Certificate process with the Ministry of Higher Education and Scientific Research, UAE.

If your application has not yet been paid for or processed, you may update your details directly on the portal.

For changes after submission, please contact our support team, to request amendments. Please visit this link for more details: https://mohesr.vfsglobal.com/forms/CVUAE/#

Documents must be uploaded in PDF or JPEG format and should not exceed 5MB in size. Please ensure that your scanned copies are clear, complete, and legible for successful processing.

We can initiate the verification process; however, please note that such conditions may cause delays. We will continue to follow-up with the institution and keep you informed on the progress.

Please check your spam or junk folder. If the email is still missing, check the registered email on your UAE Pass. You can also track your application status anytime via the portal.

Cancellations requested after 24 hours are not refundable.

VFS Global is responsible only for verifying documents in line with the procedures defined by the Ministry. All verification outcomes are submitted directly to the Ministry and are treated as confidential; therefore, they cannot be shared with applicants.

Any application specific concerns are handled directly by the Ministry. VFS Global does not have access to additional information beyond the verification process. For further assistance, please contact the Ministry via their helpline at 800 511 or email info@mohesr.gov.ae.

The Qualification Recognition process is completed in two separate steps:

• Step 1: Verification Process

This step is facilitated by VFS Global as the authorised partner of the Ministry of Higher Education and Scientific Research (MoHESR). The applicable fee for this step is AED 645, which is clearly outlined in the applicant journey on the official MoHESR website and is payable to VFS Global for verification services.

• Step 2: Qualification Recognition Report (Ministry Stage)

After successful verification, applicants must proceed directly on the MoHESR portal to request the Qualification Recognition Report. This step is handled exclusively by the Ministry and carries a separate fee of AED 150, which is payable directly to MoHESR.

As the AED 150 fee relates to a Ministry managed stage and not the verification process, it does not appear on the VFS portal.

Yes, you may still apply. Additional verification steps may be required, and the final recognition decision lies with the Ministry of Higher Education and Scientific Research.

Yes. Applicants from India can securely share their educational documents using DigiLocker through Docswallet.com. To view the list of supported institutions, please visit: https://docswallet.com/User/Digilocker/digilocker.html

Applicants will receive instructions via email from VFS Global to share documents via Docswallet, where applicable.

Yes. UAE Pass is mandatory to access the verification request system. You must have the UAE Pass mobile application installed and use it to authenticate your identity before submitting your request. Please visit this link for more details.