Your personal details are sourced from your UAE Pass profile. To make changes, please update your UAE Pass. The updated information will be reflected automatically.

No, attestation is not required for verification. However, if your documents are not in Arabic or English, a legal translation is mandatory. Please upload clear scanned copies of your original documents along with legal translation, where applicable.

You must provide a government-issued document confirming the name change, such as a birth certificate, marriage certificate, or an endorsed passport.

You can easily track the progress of your application through VFS Global's online portal using your UAE Pass.

Alternatively, if you prefer a more personal touch, you may reach us through the following options available under the 'Need Help' section on our online portal www.mohesr.vfsglobal.com:
• Connect with our contact centre team using the 'Click to Talk' feature
• Send us an email using the 'Send us an email' contact web form
• Chat with us using the 'Chat with us feature

If any information is missing, your application will be placed on hold, and you will be notified via email with instructions. You are requested to upload the required documents within the stipulated time for processing to resume the verification process. Please note, any delay in providing the necessary document will delay the verification process and after 60 days, case will automatically be closed as 'insufficient'.

Yes, cancellation requests made within 24 hours are accepted. Please note that 10% of the application fee is non-refundable.

Some issuing authorities or universities may require an additional verification fee. If applicable to your case, you will be notified and the processing will resume once the payment is made. Please note, any delay in making the additional university fee will delay the verification process and after 60 days, case will automatically be closed as 'insufficient'.

Typically, verification is completed within 18 days after submission of all documents and any additional payment. Timelines may vary depending on your institution, country-specific factors, or unforeseen circumstances beyond our control (e.g., force majeure events such as natural disasters, or public holidays).

Once the verification process is completed, you will be notified by email to proceed with the Qualification Recognition Certificate process with the Ministry of Higher Education and Scientific Research, UAE.

If your application has not yet been paid for or processed, you may update your details directly on the portal.

For changes after submission, please contact our support team, to request amendments. Please visit this link for more details: https://mohesr.vfsglobal.com/forms/CVUAE/#

Documents must be uploaded in PDF or JPEG format and should not exceed 5MB in size. Please ensure that your scanned copies are clear, complete, and legible for successful processing.

We can initiate the verification process; however, please note that such conditions may cause delays. We will continue to follow-up with the institution and keep you informed on the progress.

Please check your spam or junk folder. If the email is still missing, check the registered email on your UAE Pass. You can also track your application status anytime via the portal.

Cancellations requested after 24 hours are not refundable. However, if you believe your case qualifies for an exception, please contact our support team for assistance.

Yes, you may still apply. Additional verification steps may be required, and the final recognition decision lies with the Ministry of Higher Education and Scientific Research.

"Yes. Applicants from India can securely share their educational documents using DigiLocker through Docswallet.com. To view the list of supported institutions, please visit: https://docswallet.com/User/Digilocker/digilocker.html

Applicants will receive instructions via email from VFS Global to share documents via Docswallet, where applicable."

Yes. UAE Pass is mandatory to access the verification request system. You must have the UAE Pass mobile application installed and use it to authenticate your identity before submitting your request. Please visit this link for more details.