The contents of this site are only for general information or use. They do not constitute advice and should not be relied upon in making (or refraining from making) any decision. The information from or through this site is provided on "AS IS" basis, and all warranties, expressed or implied of any kind, regarding any matter pertaining to any information including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement are disclaimed and excluded.
VFS Global and its parent, affiliates and associates shall not be liable, at any time for damages (including, without limitation, damages for loss of business projects, or loss of profits) arising in contract, tort or otherwise from the use of or inability to use the Site, or any of its contents, or from any Act or omission arising from using the site contents or for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorised access to, alteration of, or use of information contained on the site. No representations, warranties or guarantees whatsoever are made as to the accuracy, adequacy, reliability, completeness, suitability or applicability of the information to a particular situation.
Dakar Visa Application Centre is a service provided by VFS GLOBAL VFS GLOBAL provides logistic and visa process facilitation services to visa applicants/users applying for Schengen visa and is responsible only for the following administrative and non-judgmental tasks:
The application center collects the Documents for short term stays as per the requisite document list provided by the Embassy.
Visa applicants are urged not to approach or use services of unauthorized persons, entities and touts. Visa applicants are also advised against divulging any information relating to payment receipts, passport particulars and related details to any third persons. Visa applicants alone shall be responsible for any resultant consequences and may also become liable for appropriate prosecutions and liabilities.
Notwithstanding anything to the contrary, the Embassy reserves the right to ask for further documents, information and material to assess the applications and in its own discretion decide whether to grant and/or refuse the application on the basis of such information, material and documents submitted or furnished.
VFS Global hereby declares that it has no role whatsoever in the assessment of a visa application, as the same is processed by and whether to grant visa as applied for or not is the sole prerogative of the Embassy. Therefore, VFS Global will not in any manner be liable or responsible for rejection of any visa applications or any delay in the processing.
In certain cases, instead of the aforesaid procedure, the Embassy will hand over the relevant Documents to the applicants directly. In such cases, VFS Global shall not be responsible for any loss or damage to the Documents, in any manner whatsoever.
The grant or refusal of a visa is the sole discretion of the Embassy. VFS Global is neither involved in the process nor is it liable for any decision nor is it responsible in any manner whatsoever for any delay in processing or granting or rejecting the visa as this is the sole prerogative of the Embassy.
The applicant agrees and accepts that VFS Global neither controls the Embassy nor does it control or operate the services provided by them. Hence, VFS Global will not be liable or responsible in any manner whatsoever for the loss or damage of applicant's documents due to any default on the part of the Embassy.
While VFS Global takes every reasonable care and precaution in handling and delivering the Documents of visa applicants, VFS Global shall not be responsible for any loss or damage to the documents including passport/s (“Documents”), for any reason whatsoever or in any manner .
Further, VFS Global shall not be responsible in any manner whatsoever to any visa applicant/s for any Documents lost in transit by accident, theft, natural calamities (acts of God) or any other reason outside the control of, or not arising out of any willful act or default by VFS Global. VFS Global does not warrant or guarantee the delivery of the Documents, material or information as a visa applicant may require, but will extend and provide services to the extent and to the points as notified and communicated to a visa applicant.
The access and/or use of the Norway-Senegal website (https://www.vfsglobal.com/Norway/Senegal) name of the website) is at the discretion of VFS Global and use by anyone may be restricted or terminated by VFS Global at any time.
VFS Global may engage third party entities such as courier companies for the movement of Documents between the visa applicants and the Embassy. The visa applicant agrees and accepts that the courier acceptance and delivery service through which the Documents are received or returned to users by VFS Global is operated by an independent third-party. VFS Global does not control or operate such courier companies or their services, neither does it control nor operate any facility/ service provided by such courier companies.
VFS Global expressly disclaims any and all liability for any delay, loss or damage caused to the visa applicant/user in the event that such visa applicant/user’s Documents are delayed/misplaced/lost/damaged by the courier company, whether such delay/misplacement/loss/damage results from negligence, accident or any other cause whatsoever. In no event shall VFS Global and/or its representatives be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever due to such delay/misplacement/loss/damage of the Documents, including but not limited to the visa applicant’s passport. It is understood that courier services are arranged only on the request of visa applicant/s and VFS Global assumes no obligation for the same. Applicants remedy, if any will be only against the courier company and the visa applicant/s consents to the same. Without prejudice to the aforesaid, the total liability of VFS Global, if in an event any Documents are lost or damaged in transit, is limited/restricted to the reimbursement of the amount of the actual fees charged by the respective department or such competent authority , for the replacement of a lost/damaged passport through the normal passport application procedure. Such reimbursement of the fee amount will be made by VFS Global to a visa applicant only on the presentation by the visa applicant of a valid proof of payment.By using the services available from the domain and sub-domains of the Site, the visa applicant /user agrees to the following terms and conditions, including those available by hyperlink (the "Agreement" or "User Agreement") with VFS Global and the website/s of its affiliate/s, joint venture partner/s, agencies, subsidiaries and clients. If you reside outside Senegal, you are contracting with VFS Senegal LLC., its affiliate/s, joint venture partner/s, agencies, subsidiaries and clients and agree to be bound by the terms and conditions herein. If you have any questions, please contact our helpline at +221 33 889 16 00 between 08:00-16:00 hours Monday-Friday.
The Embassy reserves the right to seek legalization of the documents of the visa applicant, VFS Global is neither involved in the process nor is liable or responsible in any manner whatsoever for any delay in processing and/or the decision taken by the Embassy in that behalf.
As a part of the process of legalization of the documents, the Royal Norwegian Embassy insists that a document is verified by a qualified legal professional identified by the Royal Norwegian Embassy. A non-refundable verification fee is charged to the applicant for such verification. VFS GLOBAL is neither involved in the process nor is liable or responsible in any manner whatsoever for any delay in processing and/or the decision taken by the Embassy /legal professional in that behalf.
Negotiable Instruments wherever applicable are subject to realization. The service charges once received by VFS Global from the applicant will not be refundable or transferable under any circumstances, irrespective of whether or not the desired visa is granted or the documents is legalized or not by the Embassy.
Please click here for SMS Service disclaimer. VFS Global, in its sole discretion, may change, amend, cancel or withdraw any or all of the terms and conditions mentioned herein at any time without any prior notice. No employee of VF has any authority whatsoever to change / amend / amplify or withdraw any or all of the terms and conditions mentioned herein without the prior written approval of VFS Global.
The applicant hereby accepts and confirms that the applicant and/or his/her representative, prior to submitting the visa application, has read, understood and agreed to be bound by, without limitation or qualification, all of the terms, conditions and details provided herein.
PROHIBITION AGAINST UNLAWFUL USE
While accessing or using (https://www.vfsglobal.com/Norway/Senegal)(the "Site"), the user will not:
In case of any unlawful, illegal or prohibited use, the user shall be liable for action under Senegalian laws as amended from time to time.
Limitation of use
Without limiting other remedies, VFS Global may at its sole discretion or at the advise or under the directions of its clients limit, suspend, terminate temporarily or permanently, disable or prevent a visa applicant/user from accessing/making use of its service, prohibit access to its website/s, remove hosted content, and take technical and legal steps to keep user/s off the Site if VFS Global thinks that the user is or is attempting to resort to abnormal usage or abuse, creating problems, potential or otherwise or possible legal liabilities, or is not acting consistently with the normal usage.
When the visa applicant/ user provides VFS Global content which shall include personal information of user and audio signals / video images of the visa applicant/user captured at the VFS Visa Application Centre (User Information) and/or stored in CD/DVD and made available to the Embassy when required, the visa applicant/user hereby gives consent to VFS Global for using the all such Information and/or storing such User Information and making available to the Embassy when required and grants VFS Global a non-exclusive, worldwide, perpetual, irrevocable, royalty-free and sub licensable right to exercise the copyright, publicity, and database rights the user has in the User Information, in any media known now or in the future. Visa applicant gives full consent VFS Global to capture audio signals / video images at the Visa Application Centre, transmit and stream the same on real time or quasi real time basis, store and/or make available recordings of such audio signals/video images on CD/DVD format or any other medium to any place whether in Senegal or otherwise in any mode for purposes relating to the visa facilitation process. VFS Global has taken necessary steps to implement and maintain security practices and procedures to protect User Information from unauthorized access, damage, use, modification, disclosure or impairment. VFS GLOBAL maintains reasonable administrative, technical, physical and organizational safeguards in an effort to protect personal information in its custody and control. VFS has in place suitable protection mechanism and guidelines for usage, retention and protection of User Information against unauthorized access, disclosure or abuse. However VFS GLOBAL shall not be liable for unlawful access, use, modification, destruction, destruction or interceptions by unauthorized persons.
Disclaimer of warranty
While VFS Global makes and strives to provide secure and continuous connectivity and internet access, VFS Global, the Embassy and/or its clients shall not be responsible or liable to a visa applicant/user for any loss or consequential damage, including among other things, any loss of dates obtained, time, data or information furnished or entered on the website or the application forms, etc which may, among other things, have occurred as a result of any events or acts leading to interruptions in internet connectivity, transmission of signals, server breakdown, systems crashing, hacking, servicing and any other events or acts. Visa applicant/user agrees not to hold VFS Global responsible for other users' actions or inactions, including acts or things as a result of which there may be loss of connectivity, loss of dates and/or loss of data furnished.
Further, while secure and continuous access to the service is sought to be provided, VFS Global does not guarantee continuous or secure access to its services and operation of the Site, as the same may be interfered by numerous factors outside the control of VFS Global. Accordingly, to the extent legally permitted, VFS Global excludes all implied warranties, terms and conditions. VFS Global is not liable for any loss of money, time, goodwill, or reputation, or any direct, special, indirect, or consequential loss or damages arising out of the visa applicant/user’s use of its website.
The visa applicant/user agrees to indemnify and hold VFS Global its officers, directors, agents, subsidiaries, joint venture partners and employees, harmless from any claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of the breach of this Agreement, or violation by the user of any law of any country or the rights of a third party.
Law and forum for disputes
This Agreement shall be governed in all respects by the laws of Senegal as they apply to agreements entered into and to be performed entirely within Senegal between its residents, without regard to conflicts of law provisions. The user agrees that any claim or dispute he/she may have against VFS Globalincluding but not limited to those that may arise from the use of this website or services provided by VFS Global must be resolved by a court of competent jurisdiction located in Dakar, Senegal to the exclusion of all other courts. VFS Global is located at Immeuble Alyama, Lamine Gueye X Jules Ferry DAKAR. If the user resides outside Senegal and accesses the Site, the services are offered by VFS Global subject to the user’s acceptance of the jurisdictional terms and conditions.
VFS Global reserves the right to take action as it may decide, or advised and or as directed by its clients. VFS Global may at any time amend this Disclaimer/part thereof by posting the amended terms and conditions on the Site. Except as stated elsewhere, all amended terms shall automatically be effective as at the time of accessing the website and using the services.
Corporate Office: VF Services Senegal LLC, Immeuble Alyama X rue Jules Ferry, Dakar, Senegal
Purpose of collection, use, disclosure etc. of Personal Information.
Applicants may be required to provide certain information pertaining to them such as name, photograph, address, date of birth, telephone number, passport information, birth certificate, income, citizenship status, marital status, employment details, criminal and educational background information etc. This information is collected as per the requirement mandated by the concerned Diplomatic Missions / Governments and/ or relevant Visa Offices.
Such personal information may be collected, used or disclosed in order to facilitate the processing of visa application(s) and/or request(s) including but not limited to for the following purposes:
Provision of personal information is voluntary. Please note, however, that a refusal to provide personal information may limit or affect ability of VFS GLOBAL to provide the requested services.
As mandated by the Diplomatic Mission/s, VFS GLOBAL may (by itself of through third party service providers/ vendors) provide various facilities for inquiries related visa application process in general and/ or status of visa applications submitted through VFS GLOBAL such as call center, online tracking, e-mail etc.
Users making inquiries as regards visa application process in general, need not provide any personal information.
Users making inquiries as regards status of visa application submitted through VFS GLOBAL can quote application reference number to receive an update on the status of their visa, permit or travel document applications.
The users may be requested to provide personal information such as given name or family name or date of birth or phone number or street address or email address or application date etc. or combination of such information for verification/ authentication purposes.
For the quality control purposes the interaction/s with user/s may be recorded. In such cases the user/s will be informed of this practice and purpose at the start of any such interaction. Unless a different requirement is mandated by the respective Diplomatic Mission/s, such recordings will be purged after a period of 30 days from the date of such interaction/s.
Certain Diplomatic Missions may require the Applicant’s to attend for personal interview. Applicants will be required to provide their application reference number and/or certain personal information such as family name, given name, date of birth, phone number, street address, email address, application date, and passport number for purpose of scheduling interviews.
All such information, posted, furnished and submitted by the Applicants while scheduling an interview appointment is converted into such formats as may be required and communicated to the respective Diplomatic Mission having jurisdiction to receive such application/s.
Certain data and information related to visa applications received by VFS GLOBAL is presently stored/ hosted at data centre/s in UK (London) and Bangalore (India). The data captured by VFS Global in its systems for processing of visa applications of applicants from European Union is stored within the European Union (EU) boundary. The data of applicants other than that from EU may be stored in VFS Global systems either within the EU boundary at data center in UK (London).
This information may be used, disclosed by VFS GLOBAL for performing its various obligations towards respective Diplomatic Missions and will be purged within 30 (thirty) days from the date of receipt by VFS GLOBAL. However no information/ data containing Personal Information of the Applicant/s is stored at the data centre/s mentioned above.
Disclosures of Personal Information:
VFS GLOBAL will not trade, rent or sell personal information of the Applicants. VFS GLOBAL does disclose or otherwise transfer Personal Information of the Applicants, except as otherwise set out herein. Personal Information will be used only for the purposes of providing services and performing its various obligations.
However VFS GLOBAL may need to disclose and share Personal Information when it is necessary to comply with a court order, any on-going judicial proceeding, or other legal, statutory or regulatory process served on VFS GLOBAL or to exercise the legal rights or defend against legal claims, criminal investigations, judicial matters or in prevention, investigation, detection, prosecution of criminal activities or matters related to national security.
Service Provider Arrangements: VFS GLOBAL may disclose (or otherwise make available) personal information to third party service providers providing services like courier delivery, SMS, call center services. These third party service providers are provided with such information they need to perform their designated functions and are not authorized to use or disclose personal information for their own purposes. For example, where the visa applicant has opted for courier service, VFS GLOBAL will disclose certain Personal data such as name, address, phone number to the third party courier service providers. However personal information will not be shared with service provider/s for SMS service/s. Such third party service providers are also required to adhere to security & privacy requirements as outlined by VFS GLOBAL.
VFS GLOBAL has implemented measures designed to help protect personal information in its custody and control. VFS GLOBAL maintains reasonable administrative, technical, physical and organizational safeguards in an effort to protect personal information in its custody and control. However VFS GLOBAL shall not be liable for unlawful access, use, modification, destruction, destruction or interceptions by unauthorized persons.
Retention & Destruction of Personal Information:
Application packages collected from Applicants will not be copied or retained by VFS GLOBAL. Unless otherwise mandated by the concerned Diplomatic Mission, any other paper, hard copies, forms or other records containing personal information will be destroyed by a secure shredding process within thirty (30) days of a passport’s return to an applicant.
For the purposes of assisting the Applicants should they contact VFS GLOBAL with follow-up queries, Applicant personal information may be retained in electronic form, after passport and/or documents have been returned to the Applicants, for a maximum of thirty (30) days or for such period as specified by the respective Governments/ Diplomatic Missions.
VFS GLOBAL performs secure disposal or destruction of personal information on the equipment or devices used for storing personal information. When disposing of equipment or devices used for storing personal information (such as filing cabinets, computers, diskettes, and audio tapes), VFS GLOBAL takes appropriate measures such as to removal or deletion of any stored information to prevent access by unauthorized parties.
VFS GLOBAL and its third party service providers/ vendors may provide personal information in response to a search warrant or other legally valid inquiry pursuant to contravention of law / order or to an investigative body or as otherwise required or permitted by applicable law VFS GLOBAL may also disclose personal information where necessary for the establishment, exercise or a defense of legal claims, or as otherwise permitted by law.
Third Party Links
VFS GLOBAL website may contain links to other/ third party sites promoting various products and/or services that VFS GLOBAL does not own or operate. These links to websites are in nature of paid advertising are not verified by VFS GLOBAL. These links are provided for convenience access to these links is voluntary and does not indicate that VFS GLOBAL endorses or is associated with any of these other third party websites. Users are requested to use their own discretion which dealing with these websites and neither VFS GLOBAL nor its officers, employees, agents shall have any responsibility or liability of any nature whatsoever for these other third party websites or any information contained in them.
To Personal Information
Applicant/s have right to their personal information provided by them. Users may request access to their personal information by writing an email to the Info email ID mentioned on the “Contact Us” page with subject line as “Subject Access Request”. This request will be forwarded to the respective Governments/ Diplomatic Missions since they are the data controllers and further action will be taken by VFS GLOBAL based on the directions received by the respective Governments/ Diplomatic Missions.
VFS GLOBAL shall not be responsible to ascertain authenticity or accuracy of the information provided by the Applicant. It shall be the duty of the Applicant to ensure that the information provided to VFS GLOBAL is accurate, complete and upto date.
Fraudulent Recruitment / Employment Offers
It has come to VFS Global’s attention that, individuals misrepresenting themselves as VFS Global’ agents or representatives have approached people to offer fraudulent/fictitious employment opportunities, with the intent to steal personal information or solicit money from people. We encourage you to exercise caution and common sense when receiving any such employment offer, which requires payment of any fees/money, or promises a work visa in exchange for money. The said offers are completely fake and not valid. VFS Global is not a Recruitment agency and does not offer recruitment services. Scammers operate primarily via the internet, email, phone etc. We warn people to beware of such scams.
Please be advised that, VFS Global is a visa processing company and we work only with government and diplomatic missions to fulfil their administrative requirements of visa application processing. Neither VFS Global nor its representatives will ask for money from individuals under any circumstances to lure them with employment opportunities either in VFS Global or outside. If you receive any offer that purports to be from VFS Global, which ask for money, these types of offers are fraudulent.
Warning signs of recruitment fraud
The following are some examples of recruitment fraud which are in violation of VFS Global’s processes and ethical practices:
Such actions are presumably intended to defraud or obtain personal information from the victims.
The activities of these individuals involve criminal and civil liabilities. While VFS Global takes such matter seriously and reserves its right to contact competent law enforcement agencies to investigate and prosecute such illegal activities, it is often difficult to locate and prosecute these individuals.
Therefore, if you receive a request, either in writing or verbally, for an interview or a job offer that you believe is or might be fraudulent or suspicious, please disregard them. You may also verify the same with VFS Global at email@example.com
If you come to know that a fraud is being perpetrated, we encourage to forthwith contact your local police and/or any competent authorities and also to keep us informed by reporting the fraud at firstname.lastname@example.org
Under no circumstances will VFS Global be liable or responsible for any loss, damages, expenses or inconvenience resulting from these unauthorized persons and/or activities.