South Africa Visa Application Centre is a service provided by VF Services (UK) Ltd T/A VFS Global, Company Registration Number: 05735180, Registered Office: Corporate Office, 3rd Floor, 66 Wilson Street, London EC2A 2BT, United Kingdom, Registered in England & Wales.
South Africa Visa Application Centre of VF Services (UK) Limited is an outsource partner of the South African High Commission in London. In this capacity, South Africa Visa Application Centre is responsible for scheduling appointments, acceptance of applications and visa fees, submission of applications at the Embassy in London, collecting the processed passports from the Embassy and returning the passport back to the applicants.
It must be noted that the grant or refusal of the South Africa visa is at the sole discretion of the South African High Commission and VF Services (UK) Limited is neither involved in the process nor is liable or responsible in any manner whatsoever for any delay in processing or granting or rejection of the visa application of any applicant by the South African High Commission which reserves the right to ask for further documentation and to refuse the visa application.
VF Services (UK) Limited takes every reasonable precaution while handling the Documents of applicants and shall not be liable in any manner whatsoever to the applicant for any Documents which are lost in transit by accident, theft, natural calamities (act of god) or any other reason outside the control of, or not arising out of a wilful default of VF Services (UK) Limited and also if documents are hand over directly to the Applicant. The applicant agrees and accepts that the mail/courier acceptance and delivery service through which the Documents are returned to the applicants by VF Services (UK) Limited is operated by a third-party. VF Services (UK) Limited does not control or operate any courier company, neither does it control or operate any facility or service provided by the mail/courier company. VF Services (UK) Limited disclaims any and all liability for any loss or damage caused to the applicant in the event that his/her Documents are delayed/ misplaced/ lost/ damaged by the courier company, whether such delay/ misplacement/ loss/ damage result from negligence, accident or any other cause. In no event shall VF Services (UK) Limited and/or its representatives be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever due to such delay/ misplacement/ loss/ damage of the Documents, including the applicant's passport.
Without prejudice to the aforesaid, VF Services (UK) Limited's and/or its representatives sole and exclusive liability in case a passport is lost or damaged in transit, is limited/restricted to the reimbursement of the amount of fees charged by the Embassy/Consulate/High Commission of the respective Home Country, for the replacement of a lost / damaged passport through normal application procedure and shall assist the applicant in the replacement of the lost visas. Such reimbursement of the fee amount will be made by VF Services (UK) Limited to the applicant only on the presentation by the applicant of the payment receipt issued by the Embassy/Consulate/High Commission of the respective Home Country. The applicant agrees that the foregoing limitation of liability is an agreed allocation of risk between the parties and this limitation of liability is and shall be an integral part of this disclaimer.
Negotiable Instruments wherever applicable are subject to realisation. The service charges once received by VF Services (UK) Limited from the applicant will not be refundable under any circumstances, irrespective of whether or not the desired visa is granted by the South African High Commission to the applicant.
Advertising material may accompany the relevant Documents at the time they are returned to the applicant. If the applicant does not wish to receive any such advertising material along with the relevant Documents, the applicant must intimate the VF Services (UK) Limited in advance at the time of submitting the Documents. Please note that all advertising material accompanying the relevant Documents shall have the endorsement of the South African Government.
VF Services (UK) Limited, in its sole discretion, may change, amend, cancel or withdraw any or all of the terms and conditions mentioned herein at any time without any prior notice. No employee of VF Services (UK) Limited has any authority whatsoever to change / amend / amplify or withdraw any or all of the terms and conditions mentioned herein without the prior written approval of VF Services (UK) Limited.
These terms and conditions shall be governed and construed in accordance with the laws of the United Kingdom. Any claims or disputes arising in relation to the services provided by VF Services (UK) Limited to the applicant shall be subject to the exclusive jurisdiction of the courts in the UK.
The applicant hereby accepts and confirms that the applicant and/or his/her representative, prior to submitting the visa application, has read, understood and agreed to be bound by, without limitation or qualification, all of the terms, conditions and details provided herein.
Corporate Office: 66 Wilson Street, EC2A 2BT London, United Kingdom
The VFS GLOBAL group of companies are outsourced partners of Diplomatic Missions, Governments and Visa Offices across the globe.
The VFS GLOBAL group of companies are authorized to receive and process applications for various categories of visas, permits and travel documents and perform administrative and non-judgmental tasks/functions related to the same, as per the mandate of the relevant Diplomatic Missions, Governments and Visa Offices.
Also, as mandated by the Diplomatic Mission/s, Governments and Visa Offices the VFS GLOBAL group of companies (themselves or through third party service providers/ vendors) provide various facilities for inquiries related to the visa application process in general and/or status of visa applications submitted, such as call center, online tracking, e-mail etc.
With respect to all such activities, the VFS GLOBAL group of companies act as a data processor and the respective Diplomatic Missions, Governments or Visa Offices (as appropriate) are the data controller.
VFS UK is acting as the data processor when processing applications on behalf of Diplomatic Missions, Governments and Visa Offices, and is acting as the data controller when using data for its own purposes as detailed below.
Applicants may be required to provide certain information pertaining to them, including through printed and/or website application forms, in passports and other documents which the Applicants provide, and through telephone and face to face conversations. This information may include an Applicant’s name, photograph, address, e-mail address, date of birth, telephone number, passport information, birth certificate, income, citizenship status, marital status, employment details, criminal and educational background information, and travel dates, purpose of travel, and other travel details.
This information is collected by VFS UK as per the requirement mandated by the concerned Diplomatic Missions, Governments or relevant Visa Offices (as appropriate), and also for its own purposes as detailed in this policy.
Provision of personal information is voluntary. Please note, however, that a refusal to provide personal information may limit or affect the ability of VFS UK to provide any application processing or other requested services, and may affect whether a Diplomatic Missions, Governments or Visa Offices grants any visa, permit or other travel document.
For quality control purposes the interactions with Applicants may be recorded. In such cases the Applicant will be informed of this practice and purpose at the start of any such interaction. Unless a different requirement is mandated by the respective Diplomatic Mission, Government or Visa Office, such recordings will be deleted after a period of 30 days from the date of such interactions.
Applicants’ personal information may be collected, used or disclosed by VFS UK in order to facilitate the processing of that Applicant’s visa application(s) and/or request(s) including but not limited to for the following purposes:
VFS UK also uses Applicant personal data on its own account for the following purposes:-
Applicants making inquiries as regards status of visa application submitted through VFS UK can quote application reference number to receive an update on the status of their visa, permit or travel document applications.
The Applicants may be requested to provide personal information such as given name or family name or date of birth or phone number or street address or email address or application date etc. or combination of such information for verification/ authentication purposes.
Certain Diplomatic Missions may require the Applicants to attend for personal interview. Applicants will be required to provide their application reference number and/or certain personal information such as family name, given name, date of birth, phone number, street address, email address, application date, and passport number for purpose of scheduling interviews.
All such information, posted, furnished and submitted by the Applicants while scheduling an interview appointment is converted into such formats as may be required and communicated to the respective Diplomatic Mission having jurisdiction to receive such application/s.
Data stored by VFS UK in its systems for the processing of visa applications by Applicants from the European Union is stored within the European Union (EU) boundary. The data of Applicants other than those from the EU may be stored in VFS UK’s systems either within the EU boundary at data centres in the UK (London) and India (Mumbai).
VFS UK will not trade, rent or sell personal information of the Applicants.
VFS UK does not disclose or otherwise transfer personal information of the Applicants, except as necessary for the purpose of providing the visa application processing services and any associated services and performing its obligations, and except as otherwise set out herein.
Applicant personal data will be disclosed to the appropriate Diplomatic Mission, Government, Visa Office, for the purposes of processing any application and other purposes as outlines in this policy. Such personal data will be retained by them as data controllers in their own right, in accordance with their separate privacy policies.
VFS UK may disclose and share personal information when it is necessary to comply with a court order, any on-going judicial proceeding, or other legal, statutory or regulatory process served on VFS UK or to exercise legal rights or defend against legal claims, criminal investigations, judicial matters or in prevention, investigation, detection, prosecution of criminal activities or matters related to national security.
VFS UK and its third party service providers may provide personal information in response to a search warrant or other legally valid inquiry pursuant to contravention of law / order or to an investigative body or as otherwise required or permitted by applicable law VFS UK may also disclose personal information where necessary for the establishment, exercise or a defense of legal claims, or as otherwise permitted by law.
VFS UK may also disclose (or otherwise make available) personal information to third party service providers providing services like courier delivery, SMS and call centre services. These third party service providers are provided with such information they need to perform their designated functions and are not authorized to use or disclose personal information for their own purposes. For example, where the visa applicant has opted for courier service, VFS UK will disclose certain personal data such as name, address, phone number to the third party courier service providers. However personal information will not be shared with service providers for SMS services. Such third party service providers are also required to adhere to security and privacy requirements as outlined by VFS UK. Such third party service providers may be based outside the European Economic Area, and in such case VFS UK complies with all applicable legal requirements to permit Applicant data to be transferred to them outside the European Economic Area.
VFS UK may disclose an Applicant’s information to VFS UK’s payment processor, but only to the extent required for the purposes of payment processing. They will use it for the purposes of processing the Applicant's payment.
VFS UK has implemented measures designed to help protect personal information in its custody and control. VFS UK maintains reasonable administrative, technical, physical and organizational safeguards in an effort to protect personal information in its custody and control.
Records of Applicant personal information will be deleted in accordance with the following terms, except that VFS UK may retain Applicant personal information to the extent that and for so long as it may be required for any purpose of use stated in this policy.
Application packages collected from Applicants will not be copied or retained by VFS UK. Unless otherwise mandated by the relevant Diplomatic Mission, Government or Visa Office, any paper records, hard copies, forms or other physical records containing personal information will be destroyed by a secure shredding process within thirty (30) days of a passport’s return to an Applicant.
VFS UK performs secure disposal or destruction of personal information on equipment or devices used for storing personal information. When disposing of equipment or devices used for storing personal information (such as filing cabinets, computers, diskettes, and audio tapes), VFS UK takes appropriate measures such as to removal or deletion of any stored information to prevent access by unauthorized parties.
VFS UK’s website may contain links to third party sites promoting various products and/or services that VFS UK does not own or operate. These links to websites are in the nature of paid advertising and are not verified by VFS UK. These links are provided for convenient access to the websites and an Applicant’s use of the links is voluntary. The links do not indicate that VFS UK endorses or is associated with any of these other third party websites. Applicants are requested to use their own discretion which dealing with these websites and neither VFS UK nor its officers, employees, agents shall have any responsibility or liability of any nature whatsoever for these other third party websites or any information contained in them.
Access to your personal data: Applicants may request VFS UK to confirm whether it is processing personal data about the Applicant, to confirm what personal data is being processed, and to provide a copy of such personal data, subject to certain limitations. A fee may be charged for handling an Applicant’s request, in an amount prescribed by law, which is £10 as at the date of this policy. Applicants may request access to their personal information by writing an email to the Info email ID mentioned on the “Contact Us” page with a subject matter of “Subject Access Request”. This request will be forwarded to the relevant Government, Diplomatic Mission or Visa Office if it relates to data they are data controller of, and further action will be taken by VFS UK based on the directions received by the relevant Government, Diplomatic Mission or Visa Office.
Use causing substantial distress or damage: Applicants have the right to ask VFS UK to stop processing personal data for any purpose or in any manner that is causing or is likely to cause them unwarranted and substantial damage or distress, subject to exceptions.
Use for direct marketing: Applicants have the right to stop their personal data from being used for direct marketing.
Correction of inaccuracies: Applicants have the right to ask a court to order VFS UK to rectify, block, erase or destroy any inaccurate personal data.
Compensation: Applicants have the right to claim compensation under applicable law for damage and (in certain cases) distress suffered if VFS UK do not comply with the applicable data protection laws.
VFS GLOBAL shall not be responsible for ascertaining the authenticity or accuracy of the information provided by the Applicant. It shall be the duty of the Applicant to ensure that the information provided to VFS UK is accurate, complete and up to date.
Fraudulent Recruitment / Employment Offers
It has come to VFS Global’s attention that, individuals misrepresenting themselves as VFS Global’ agents or representatives have approached people to offer fraudulent/fictitious employment opportunities, with the intent to steal personal information or solicit money from people. We encourage you to exercise caution and common sense when receiving any such employment offer, which requires payment of any fees/money, or promises a work visa in exchange for money. The said offers are completely fake and not valid. VFS Global is not a Recruitment agency and does not offer recruitment services. Scammers operate primarily via the internet, email, phone etc. We warn people to beware of such scams.
Please be advised that, VFS Global is a visa processing company and we work only with government and diplomatic missions to fulfil their administrative requirements of visa application processing. Neither VFS Global nor its representatives will ask for money from individuals under any circumstances to lure them with employment opportunities either in VFS Global or outside. If you receive any offer that purports to be from VFS Global, which ask for money, these types of offers are fraudulent.
Warning signs of recruitment fraud
The following are some examples of recruitment fraud which are in violation of VFS Global’s processes and ethical practices:
Such actions are presumably intended to defraud or obtain personal information from the victims.
The activities of these individuals involve criminal and civil liabilities. While VFS Global takes such matter seriously and reserves its right to contact competent law enforcement agencies to investigate and prosecute such illegal activities, it is often difficult to locate and prosecute these individuals.
Therefore, if you receive a request, either in writing or verbally, for an interview or a job offer that you believe is or might be fraudulent or suspicious, please disregard them. You may also verify the same with VFS Global at email@example.com
If you come to know that a fraud is being perpetrated, we encourage to forthwith contact your local police and/or any competent authorities and also to keep us informed by reporting the fraud at firstname.lastname@example.org
Under no circumstances will VFS Global be liable or responsible for any loss, damages, expenses or inconvenience resulting from these unauthorized persons and/or activities.