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Additional Services

At VFS Global, we constantly strive to offer a range of high end services to enhance customer satisfaction. As part of our constant and ongoing endeavor to add value to applicants’ experience, the services mentioned here are optional. To avail them, an extra fee will be applicable in addition to the visa application and service fee at the time of submission of your application.

For your comfort while applying for your Visa you can call us on +971 420 55761 to know more information on the additional services that are available.

Platinum Lounge

An exclusive service to make your Ukraine Visa application relaxing, comfortable and convenient.

The lounge offers privacy and comfort, away from the hustle and bustle of the main application centre. Customers can relax in their own private booth within the tranquil and modern lounge, while VFS staffs take care of the entire process, from a personalised chauffer service to and from the VAC, to completion of the application form and payment.

The service costs is in addition to the visa application fees, and is available to customers applying at the Ukraine Visa Application Centre in Dubai. To book an appointment at the Platinum Lounge, please send in your name and contact number to the following email– or call us at +971 56 402 7722 and you will be contacted for further details.

Key features of the Platinum Lounge include:

  • Chauffer Service – offering pick-up and drop-off, from anywhere in UAE
  • Valet parking for your vehicle at the entrance of the Wafi Mall
  • Privacy and comfort, in a dedicated space away from the main Application Centre.
  • Secure Wi-Fi connectivity, not available anywhere else within the Application Centre
  • Walk-in submission of your visa application subject to availability
  • Exclusive one to one assistance with filling in your visa application forms and application completeness
  • SMS alert service for visa application updates
  • Personalised courier for return of passports and documents to your door
  • Drinks and snacks

Visa at your Door Step Service

Through the Visa at your Door Step service, the applicant can request for their application to be submitted from a place and time convenient to them. The Ukraine Visa Application Centre will have a team of trained officers who will attend to the applicant who wish to submit their visa application through the Visa at your Door Step Service. This service aims to offer convenience to applicants who are occupied and find it difficult to submit their application at the visa application centre.


  • This service is for the applicant / groups who wish to apply for their Ukraine visa from Dubai.
  • Applicant can opt to avail this service by visiting our VAC website or calling the dedicated mobile number 00971 56 5398601. or by sending an email to the dedicated email address (, please make sure to mention the following mandatory details:
    1. Full Name

    2. Nationality
    3. Country you wish to apply for

    4. Number of applicants

    5. Location (Where the documents have to be collected from) and

    6. Contact details (mobile number & email address).

  • Upon receipt of email, the applicant will be contacted and requested for further information such as preferred date of appointment, company details, group size and location.
  • Applicants opting for this service will need to make the required payments (Visa fees + Service Charge + VAYDS Fees) during the booking of the appointment.
  • Applicant is required to have the completed Visa Application and the same to be counter checked by the staff. Requirements being:

    1. Fully completed application form
    2. Passport
    3. Photograph
    4. All supporting documents as per the checklist. (soft copy of checklist to be sent to the applicant)
  • On receipt of request for visa at your door step service, visa application centre officer will contact the applicant to explain about the prerequisites of the process and confirm the order.
  • Once the service is confirmed, the visa application centre officer will send a checklist specific to purpose of travel to so that the applicant can ensure visa application and documents are ready for pick up.
  • Trained visa application centre officer will attend request received for ‘Visa at your Door Step”, prior appointment will be fixed with the applicant for the officer to visit and accept application.
  • All such applications will be picked up by visa application centre officer as per the time agreed with the applicant between 09:00 – 16:00
  • Officer attending the applicant will verify visa application and document submitted according to the checklist and will notify of any document which is required to be submitted. If the applicant does not wish to submit a document, same will be marked on the checklist as per regular process at VAC for visa officer’s attention.
  • Applicant will pay Visa fee, VFS Service fee and charges applicable for VAYDS service to the officer attending the applicant for accepting visa application. The mode of payment is through cash or debit/credit card only.
  • The visa application accepted will then be transferred to visa application centre where the submission officer will enter details of the application in the system which is as per the regular process.
  • Visa applications accepted through VAYDS once received at the VAC are treated as regular applications and will be submitted to the Ukraine Consulate on the next working day as per the regular process.
  • Consulate will return processed passports in sealed envelopes which will be transported back to the VAC. SMS and Email updates will be sent to you informing you of the status of your visa application.
  • Passports are delivered to the applicant and acknowledgements are collected and stored in the VAC for the retention period agreed.

Premium Lounge Service

The Premium service is available for those customers who wish to experience a dedicated service with personal touch and enhanced customer service; this service will guarantee you one-to-one attention with a dedicated member of staff. This service provides the following amenities for fee of AED 350 per application

  • A separate premium service lounge
  • Stylish surroundings with refreshments
  • Complimentary photocopying of documents
  • Quicker submission of your application
  • Complimentary SMS alert on the progress of your application. Click here for the disclaimer
  • Complimentary courier return of your passport once the application is processed

To opt for this service, inform our reception on the day of your appointment that you wish to avail the Premium service. Do note, an online appointment is required to submit your application. Please note that this service does not affect or guarantee a faster turnaround time for the processing time of the visa application by the Consulate.

Prime Time Service

The Prime time service is mainly aimed to facilitate working professional and business executives who would prefer to apply outside of their own normal working hours.

Prime time service allows applicants to submit their application with prior online appointment at Dubai Visa Application Centre, outside of normal business hours, at an additional cost of AED 230 per application, along with the visa fee and service charges.

Prime time will be allowed as per the table below

Prime time service is available as per the table below:

Prime Time Business Hours
Sunday – Thursday 08:00 - 09:00
15:00 – 16:00

The fee is non-refundable.

Important: This service does not imply or guarantee in any way that applicants availing the prime time service will have a faster turn-around time or be successful in their visa application. All visa applicants must meet the requirements of the Embassy/Consulate.

Please Note: The Premium Lounge service is not available in conjunction with the Prime Time service.

Relationship Manager

Dedicated support from a VFS Global staff member:

With this service, you will get full dedicated support from a VFS Global staff member in completing your application and as an added benefit you will not have to wait in line to submit your application.

This service includes:

  • Meet and Greet Service: You will be greeted at the visa application centre by one of our members of staff who will explain the entire process
  • Documents Checking: Peace of mind that you have all the supporting documents required
  • Fast Pass: Faster processing at the visa application centre.
  • Follow-up: You will be kept informed of the progress of your application via your preferred contact method.

For further information, call us on 600 565 574 or write to us on

Express Courier

The express courier service is an enhancement to the regular courier service. This service will enable applicants to have their passport and documents delivered to them on the same day at a place of their convenience instead of receiving it as per scheduled delivery through the regular courier service.

E-visa assists

Through the E-Visa assists service, Eligible Ukraine visa applicants in the United Arab Emirates can walk into the VFS Global Ukraine Visa Application Centre located at WAFI Mall, Dubai or Shining Tower Abu Dhabi, and receive end-to-end assistance with applying online for their E-Visa to Ukraine. An e-visa is an official document permitting entry into and travel within Ukraine. Simply walk-in and VFS Global staff will take care of the rest.
Visa Fees

Please note:

Category Fee
Tourist Or Business *Fees varies as per the Applicants Nationality
Service Fee (all applicable taxes included) AED 85.05
  • The applicable visa fee needs to be paid in AED, as per the current exchange rate.
  • Applicant shall be charged a service fee of AED 85.05 per application in addition to the visa fees which can be paid in cash or card (all applicable taxes included).
  • All fees are non-refundable.

Document Pre-Check

This service will be offered to applicants who would like to get their documents checked/verified and make sure that they fulfill all the requirements prior to their appointment date. Applicants can walk in into the Visa application center from 9:00 to 15:00 Sunday to Thursday without booking an appointment and get their documents checked.

Form Filling Service:

A member of staff will complete your visa application form online for a fee of AED 52.50 per application. Please note, the Original passport, Hotel booking, flight reservation/schedule and Insurance will be required for this service.

The form-filling staff will complete your application form as per the documents you provide.

* All applicants are requested to verify the application form before proceeding to submit the application. VFS and its staff shall not be responsible for the contents and the accuracy of the information entered or any adverse decision arising out of the contents or the accuracy of the information provided on the Visa Application Form; the responsibility lies with the applicant.

Courier Service:

The Visa Application Centre will courier the Ukraine Consulate’s decision and your passport back to you for a fee of AED 50 per application. Enquire about this service when you submit your application.

Extended Hours (Passport Collection)

The Extended hours Passport Collection service is mainly aimed to facilitate working professional and business executives who would prefer to collect their passports outside of their own normal working hours. Extended Hours Passport Collection purchase allow applicants to pick up their passports after the decision on their visa applications is made, at a convenient time outside of normal business hours. Extended hours Passport Collection service will be available Sunday to Thursday 08:00 to 09:00 and 17:00 to 18:00.

c Service:

Applicants can use this service to have their photographs taken at the Visa Application Centre for a fee of AED 26.5 for 4 passport size photographs.

Travel Inconvenience Cover:

Travel with peace of mind, Insurance from Allianz covering for Loss of Passport, Credit Card Fraud and Travel Visa rejection

SMS Alerts Service:

It is our privilege to offer the latest hi-tech SMS service, an express route to know the status of your visa application at your fingertips.

Easy to use SMS service once purchased will launch an automated feedback message to the applicant’s mobile phone at various stages of the visa application life-cycle. The service supports transfer of SMS in English/Arabic. Additionally, this user-friendly service will be followed up with an automated email message (In English only) to the applicants email id informing them of that the Ukraine Consulate has arrived at a decision on the visa application; the outcome of the decision will not be shared.

This service can be purchased for a fee of AED 12, during the time of submission of the visa application form.

Courier Assurance:

This is an optional service which is an add-on to return courier. This Service offers applicants an option of an enhanced compensation in case of damage or loss in transit during document transportation. A disclaimer will be required to be signed by applicants availing this service.

Email Printing Service:

In case you may require missing documents that are on your email or phone, you can get this printed out at the application centre by emailing it to us for a minimal fee.

Photocopy Service:

Photocopying service is available at the Visa Application Centre for a fee of AED 2.10 per sheet.

Additional Service Amount in AED
(all applicable taxes included)
Platinum Lounge Service AED 680 (per applicant)
Visa At your door step AED 525 (per applicant)
Premium Lounge Service AED 350 per application
Prime time Service AED 230 (per application)
Relationship Manager AED 120 (per applicant)
Express Courier AED 105 (per application)
E-Visa Service AED 100 (per applicant)
Pre - Document Check AED 60 (per application)
Form Filling Service AED 52.50 per application
Courier Service AED 50 per application
Extended Hours Passport Collection AED 35.00 (per application)
Photo Capture service AED 26.5 (04 photographs)
Travel Inconvenience Cover AED 25
SMS Alerts service AED 12 per application
Courier Assurance AED 10 (Per applicant)
E-mail Printing AED 5.25 (per page)
Photocopying service AED 2.10 (per page)