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Department of Home Affairs is pleased to announce the opening of the Zimbabwean Exemption Permit Centres in 10 cities within South Africa. Zimbabwean Exemption Permit applications will be accepted across these 10 centres in South Africa. These applications will be assessed by Department of Home Affairs in Pretoria. The Zimbabwean Exemption permit (ZEP) is only applicable to applicants who are currently on the Zimbabwean Special Dispensation permit (ZSP) whose permits are expiring at end of December 2017.

Important information icon
  • Dear Customer,

    Please note that the Zimbabwe Exemption permit application process is now closed. You are however allowed to collect you ZEP decision which is ready for collection.

    To track the status of your application please click on the below button and enter the required reference number:

    Click here

    Please note collections will be by appointment only

    All users are directed to register before accessing the appointment scheduler. Kindly only schedule once the same states ready for collection

    Please click here to schedule an appointment for collection

    Kindly contact our call centre for any clarifications

    VFS Helpline: +27(0)10 593 4583

    Working hours – 8:00 hrs to17:00 hrs from Monday to Friday.

    Email: info.zep@vfshelpline.com

  • ZEP Biometric recalls – Please click here to check if you are required to submit biometrics for the ZEP. Kindly contact our call centre for any clarifications or assistance on +27 (0) 10 593 4583 or via email on info.zep@vfshelpline.com
  • Beware of fraudulent job offers. For more details - click here

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Application Centres

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News and updates

Zimbabwe Exemption Permit transfer and rectification process...

Published on 30 March 2019

Effective 01 October 2018, the ZEP call Centre number will change ...

Published on 27 September 2018

Read More