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Online Application Form

Dear Customer,

Please note that the Zimbabwe Exemption permit application process is now closed. You are however allowed to collect you ZEP decision which is ready for collection.

To track the status of your application please click on the below button and enter the required reference number:

Click here

Please note collections will be by appointment only

All users are directed to register before accessing the appointment scheduler. Kindly only schedule once the same states ready for collection

Please click here to schedule an appointment for collection

Kindly contact our call centre for any clarifications

VFS Helpline: +27(0)10 593 4583

Working hours – 8:00 hrs to17:00 hrs from Monday to Friday.


Zimbabwe Exemption Permit transfer and rectification process

Please note that the ZEP transfer and rectification process is online and applicants can now submit their applications. This is applicable for those applicants who are in possession of a valid ZEP permit. Applications can be completed on

If you have already registered previously and have your login details please click here.

Note- When selecting the pre-payment option, after payment has been done you are required to visit your online application form after 3 working days to proceed to schedule your appointment.