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Important Information

  • Dear Customer,

    Please note that the Zimbabwe Exemption permit application process is now closed. You are however allowed to collect you ZEP decision which is ready for collection.

    To track the status of your application please click on the below button and enter the required reference number:

    Click here

    Please note collections will be by appointment only

    All users are directed to register before accessing the appointment scheduler. Kindly only schedule once the same states ready for collection

    Please click here to schedule an appointment for collection

    Kindly contact our call centre for any clarifications

    VFS Helpline: +27(0)10 593 4583

    Working hours – 8:00 hrs to17:00 hrs from Monday to Friday.


  • ZEP Biometric recalls - URGENT

    Please note the below ZEP applicants have pending biometric data and are required to submit this urgently at the nearest VFS office in which they submitted their applications. Failure to submit the biometric data may affect the application process and processing time.
    The below applicants are required to contact our call centre for any clarifications or assistance on +27 (0) 10 593 4583 or via email on The final date for submission of the biometrics is the 30 November 2018


    Below are the details of the ZEP application centres the applicant will need to submit biometrics.

    Durban  Suite 3, Silver Oaks, Ground Floor, 36 Silverton Road, Musgrave
    Cape Town  2 Long Street, 7th Floor, Cape Town
    Port Elizabeth  Office 7C, 1st floor Moffet and Main, Corner 17th Ave & Main Road, Walmer, Port Elizabeth
    PRETORIA  Cherry Lane Office Park
    1st Floor, cnr. Fehrsen and Middel Street
    Nieuw Muckleneuk
    Rustenburg  Cnr of Boom and Fatima Bayet street, Rustenberg
    Kimberly Unit 3 Building 2, Agri Office Park, N12 Kimberly 
    Polokwane Thornhill Shopping Centre, Veldspaat and Munnik Avenue Bendor Park, Polokwane
    Nelspruit Office 5 F, Nedbank Building, 30 Brown Street, Nelspruit
    Bloemfontein  Suite 4, The Park, 14 Reid Street Westdene, Bloemfontein 
    George Unit 5 Eagle View, Progress Street, George 
  • Beware of fraudulent job offers. For more details - click here