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Important Information

  • Dear Customer,

    Please note that the Zimbabwe Exemption permit application process is now closed. You are however allowed to collect you ZEP decision which is ready for collection.

    To track the status of your application please click on the below button and enter the required reference number:

    Click here

    Please note collections will be by appointment only

    All users are directed to register before accessing the appointment scheduler. Kindly only schedule once the same states ready for collection

    Please click here to schedule an appointment for collection

    Kindly contact our call centre for any clarifications

    VFS Helpline: +27(0)10 593 4583

    Working hours – 8:00 hrs to17:00 hrs from Monday to Friday.

    Email: info.zep@vfshelpline.com

  • ZEP Biometric recalls - URGENT

    Please note the below ZEP applicants have pending biometric data and are required to submit this urgently at the nearest VFS office in which they submitted their applications. Failure to submit the biometric data may affect the application process and processing time.
    The below applicants are required to contact our call centre for any clarifications or assistance on +27 (0) 10 593 4583 or via email on info.zep@vfshelpline.com. The final date for submission of the biometrics is the 30 November 2018

    ZEP2109907ZEP2165324ZEP2089425ZEP2254556ZEP2360867ZEP2221879ZEP2124219
    ZEP2241999ZEP2166244ZEP2095225ZEP2257574ZEP2383814ZEP2226758ZEP2127145
    ZEP2198241ZEP2168495ZEP2098345ZEP2261652ZEP2068563ZEP2227309ZEP2128474
    ZEP2235779ZEP2168797ZEP2108609ZEP2266645ZEP2075649ZEP2228978ZEP2129993
    ZEP2248443ZEP2174609ZEP2115977ZEP2271828ZEP2087327ZEP2237467ZEP2151195
    ZEP2278264ZEP2177590ZEP2118855ZEP2278958ZEP2088254ZEP2248360ZEP2155031
    ZEP2283196ZEP2186901ZEP2122240ZEP2280669ZEP2158017ZEP2369108ZEP2161621
    ZEP2345950ZEP2193791ZEP2122284ZEP2285320ZEP2162865ZEP2289872ZEP2302460
    ZEP2305294ZEP2323271ZEP2351011ZEP2351875ZEP2382866

    Below are the details of the ZEP application centres the applicant will need to submit biometrics.

    LOCATION  ADDRESS 
    Durban  Suite 3, Silver Oaks, Ground Floor, 36 Silverton Road, Musgrave
    Cape Town  2 Long Street, 7th Floor, Cape Town
    Port Elizabeth  Office 7C, 1st floor Moffet and Main, Corner 17th Ave & Main Road, Walmer, Port Elizabeth
    PRETORIA  Cherry Lane Office Park
    1st Floor, cnr. Fehrsen and Middel Street
    Nieuw Muckleneuk
    Rustenburg  Cnr of Boom and Fatima Bayet street, Rustenberg
    Kimberly Unit 3 Building 2, Agri Office Park, N12 Kimberly 
    Polokwane Thornhill Shopping Centre, Veldspaat and Munnik Avenue Bendor Park, Polokwane
    Nelspruit Office 5 F, Nedbank Building, 30 Brown Street, Nelspruit
    Bloemfontein  Suite 4, The Park, 14 Reid Street Westdene, Bloemfontein 
    George Unit 5 Eagle View, Progress Street, George 
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