Information Expertise
Information services comprise of hosting multi-lingual websites, operating call centre services, e-mail services, SMS services, online chat services and related business intelligence products. Each of these can be custom built to suit the varied requirements of our clients in the diplomatic missions, across the world.
Operations Expertise
Our operations encompass the entire spectrum of services for the visa application lifecycle; as in, setting up contact information websites, acceptance of applications at our dedicated visa application centres, collection and banking of fee remittance on behalf of our diplomatic mission customers, recording of applicant biometric data and forward this feed to the missions, reconciliation processes at the visa application centre and at the mission, scheduling of interview appointments wherever necessary and document tracking is available to those applicants who have submitted their applications at the visa application centre and along with offering a courier facility to enable Embassy processed documents to be delivered at their residence or offices. In summation, we cover the entire range of services in this business process.
Financial Expertise
Our Finance Team designs innovative solutions to be offered in each country based on local rules, regulations and acceptable business practices. Generally a array of preferred choices offered are payment in cash at the VAC, off shore at bank counters,/ selected bank branches, electronic / online visa fee transfers, payments made via demand draft / bankers cheques, charge swipes on debit and / or credit cards to mention a few.
Besides fee collection, we also offer options to transfer collected remittances on behalf of the Mission to the relevant Customer’s account with clear audit trails of receipt and in compliance with accounting // book-keeping regulations prevailing in the country of operation.
Security Expertise
Our security solutions include, integrally, the physical security of the premises, supported by CCTV coverage which records the day-to-day events. Manned security guards, with background vetting and clearance of staff are conducted mandatorily. A 24X7 surveillance of premises is also available, if necessary and mandated.
In terms of IT security, we are very conscious and particular in implementing stringent data protection laws which are in accordance to the norms of the diplomatic mission and the local laws of the host country. Our operations at the VAC do not permit usage of removable and mobile mass data storage devices like floppy diskettes, pen drives, hard disk drives etc. This is in order to guarantee complete safety and security of an applicant's data.
Technology Expertise
Our operations at VFS Global has now gone beyond the routine application process - to promote advanced technologies as in capture of applicant biometric data through a secure environment within the confines of our visa application centres. Here we cater to all aspects of Biometric Data Capture from hardware requirement, to software integration and enrollment. Further more, we offer digitized database management solutions; offshore data mining processes; robust IT solutions; software and system integration to cover the entire plethora of requirements in the IT sphere of our business model.
Logistics Expertise
We enter into tie-up’s with the best Courier companies in business, in terms of providing logistics support for our commercial operations as this involves original certificates and travel documents. Transfer of documents is carried out securely to guarantee safety and confidentiality. Regular service audits are conducted to ensure that the vendors comply with agreed stringent service levels laid down by our organization.
Verification & Legalization
We offer the entire range of verification and legalization services to our esteemed diplomatic mission clientele. As a standard solution we offer to conduct criminal background verification checks, proof of residence / address checks, past employment checks, educational certification checks, professional reference checks, proof of identity, validation of financial health and due diligence checks as well.
Programme & Project Management
This is divided into two dedicated teams, a Project Team and a Project Management Cell. The Projects Team carries out the physical roll out activities at the place of the proposed business operations, whereas the Project Management Cell (PMC) over sees all routine administrative tasks and supervisory control of activities from our Head Office resulting in centralized control and management.