The global leader in trusted technology services, empowering secure mobility for governments and citizens, VFS Global is headquartered in Zürich, Switzerland, and Dubai, United Arab Emirates.
Conceptualised and established in 2001 by Founder and CEO, Zubin Karkaria, the company pioneered the professionalisation and outsourcing of visa services, developing an extensive suite of solutions designed to enhance efficiency and customer experience of public service delivery.
Through automation, smooth processing, and an expanding portfolio of adjacent services, VFS Global supports governments and citizens worldwide, underpinned by its commitment to operational excellence, technological leadership, product innovation, digitisation, and data security.
With 3,506 application centres spanning 153 countries across six continents, VFS Global serves 68 client governments. Since inception, the company has successfully processed over 305 million visa applications and facilitated more than 146 million biometric enrolments. VFS Global employs a diverse workforce comprising 153 nationalities, consistent investing in its people, technology, and operational infrastructure to drive continuous improvement and superior service delivery.
With an extensive global presence and commitment to service excellence, VFS Global is a trusted partner for mission-critical visa and consular services, including application processing and biometric enrolment. Through a customer-centric approach and ongoing innovation, we continue to strengthen our industry leadership. Embracing cutting-edge technology, including Generative AI, VFS Global supports governments and diplomatic missions in their digital transformation. Our secure, efficient digital solutions optimise visa processing and identity verification. However, we remain independent of the decision-making process behind visa applications being granted or denied.
VFS Global, with a diverse workforce of 153 nationalities, invests in people, technology, and infrastructure to drive continuous improvement, offering highly trained staff ongoing development and global career opportunities. Our offices and operations globally hold ISO and other international accreditations across quality management, information security, environmental management, and customer satisfaction. Backed by majority shareholder Blackstone, the world’s largest alternative asset manager, along with the Swiss-based Kuoni and Hugentobler Foundation and EQT, VFS Global is committed to creating value for all stakeholders and leading in responsible, innovative solutions that make government services more effective and efficient.
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68
153
3,506
305+Mn
146+Mn
12,591
153
Contributing to Sustainable Economic Growth
Gain strategic advantage, preference, and recognition as the impact-maximising partner of choice, and as a performance
Capture positive impact assessment and the overall contribution of VFS Global to society and the UN SDGs
Provide long-term shareholder value
Establish first class customer satisfaction and experience (Client Governments and applicants), health, safety, and fair practices
Promote inclusion and accessibility, focus on sustainable products and customer messaging
Sourcing responsibly
Delivering Good Governance
Maintain best industry practices in corporate governance and oversight
Constantly enhance the business code of conduct and compliance policies, as well as ensure data privacy and information security
Maintain transparency in all interactions with our stakeholders and ensure systematic reporting
Develop robust risk assessments, risk mitigation plans, business continuity and foster sound risk-based decision-making as critical components of operational framework
Nurturing Our Colleagues
Enhance capacity building and employee development
Promote Diversity, Equity, and Inclusion
Integrate cultural change and emphasise women empowerment
Encourage talent attraction and retention
Contribute to the health, safety, and well-being of colleagues
Protecting Our Environment
Improve our environmental performance, minimise environmental impact and support climate change mitigation efforts
Enhance our green procurement processes and policies
Supporting Our Communities
Enhance the effectiveness of our investment in communities
Support employee volunteerism
Promote education, empower young people, nurture empathy and protect the environment through various programmes
