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Important Information

  • IMPORTANT: Dear customers,

    • Due to the severe impacts that the Rio Grande do Sul region has been suffering, the passport return process for applicants residing in this region may be affected. If you live in this region, you can send a request to change your address to the email: infoportugal.sp@vfshelpline.com  with the subject: CHANGE OF ADDRESS RS. Furthermore, we inform that our team, will try to contact all applicants who reside in the region before posting their passports
    • Avoid delays in the analysis of your process, visa applications from families must be sent in a single envelope.
    • Please be advised that due to the high demand for visa applications, the deadline for processing documents sent by post and replying to emails has been extended.
    • Please be advised that from 05/20/2024 the Visa Application Center in Rio de Janeiro will be at a new address, located at Rua da Assembleia 10, Edifício Candido Mendes – 34th floor, room 3420, CEP 20011-901, Rio de Janeiro – RJ.

    Please attention to the new mandatory fee for visa application appeal:

    Please be advised that if your visa application is denied, a fee of 75 euros must be paid for the process of appeal of the same. This fee must be paid by bank deposit or pix following the instructions that will be sent by email, and the original of payment receipt must be sent to the Visa Application Center together with the documents for appeal.

    Please note: the appeal fee is non-refundable and does not guarantee that your visa application will be granted.

    Appeal fee: BRL 718.17 (consular fee R$ 694.88 + processing fee R$ 23.29)

    Bank details for payment:

    Bank: Santander
    Agency: 0729
    Current Account: 13000778-0
    Beneficiary: VFS BRASIL SERVIÇOS DE PREPARACAO DE DOCUMENTOS LTDA
    PIX: CNPJ 13.531.190/0003-87

  • We inform that while your visa application remains under review by the Portuguese authorities there is no estimated deadline for completion, as your application is analyzed not only by the consular post in your jurisdiction, but also by other Portuguese authorities. Please note that the Consulate/Embassy does not provide the status of your application, therefore all dealings regarding the status of your visa application must be made through the VFS Global.

    Important note: Do not contact the SEF and the Ministry of Portugal, as these departments only communicate with diplomatic authorities.”

  • We also inform that the separation of centers by jurisdiction continues, therefore, consult your locality to check if the corresponding office is available
    to receive your application.

    For more information access:

    Ministério dos negócios Estrangeiros

    Serviço de Estrangeiros e Fronteiras

    VFS Global

    7 de abril de 2021

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    Have doubts? Click here to see our FAQ section.

    To check which Visa Application Center corresponds to your jurisdiction, click here.

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